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Ines Villaverde

Contributing writer, recurring charges

Ten years as a consumer-rights caseworker, first in Madrid and then in London, where the single largest category of complaint she handled was an automatic renewal the customer said they had never agreed to and the company said they had.

Reads terms of service in Spanish and English, which turns out to matter more than it sounds — the same subscription is frequently priced, discounted and renewed on different terms in the two markets, and the English page is not always the stricter one.

Covers Meal kits, Health apps, Streaming · At this desk since 20 March 2026

Ines writes the pieces where the headline price is not the problem. Meal kits are the clearest case — the box price is fine, the shipping is not, and the introductory discount runs for exactly long enough that you stop watching. Health and fitness apps are the second clearest, because the annual plan is usually the only plan anyone should buy and it is rarely the one presented first.

She takes the view that a subscription you forgot about is a subscription that was designed to be forgotten about, and that the design is the story.

Filed by Ines

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